Privacy Policy

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1. How do we collect your personal information and on what legal basis?
All the information we collect is obtained directly from you, when you order certain products or services, fill out a certain form or when we collect data via security cameras in our retail facilities.
All your personal information is treated as strictly confidential, and Mato rules and / or our trusted partners keep it in an adequate manner.
In accordance with the applicable legislation, which regulates the protection of personal data, we may process your personal data on the following legal grounds:

  • when we need the processing of your personal data to conclude and fulfill the contract you are accessing;
  • when we need the processing of your personal data in order to fulfill certain legal obligations (this includes especially the data we keep due to tax obligations);
  • when we have a legitimate interest in the processing of your data, unless your interests or fundamental rights and freedoms prevail over those interests;
  • when you have given us consent for the processing of your personal data for a specific purpose of processing, whereby you have the right to withdraw your consent at any time; It is obligatory to submit only those personal data that we collect to fulfill certain legal obligations.

The provision of personal data on all other legal grounds is voluntary, but please note that if you deny us this information, in certain situations we may not be able to provide you with certain services (such as home delivery of products or sending newsletters via e-mail addresses).
Please note that all the above legal bases apply depending on the purpose for which we collect your data, and about which we will inform you in each case.

2. What information we collect from you
Mato Lures collects several categories of personal data, depending on the specific request of the user / customer.

2.1. Purchase / order in Mato lures store / website /
When you make a purchase in our store, through the website, depending on the case, you may be required to leave certain personal information necessary to conclude a distance sales contract, create an order or to fulfill obligations under the contract of sale – realization delivery, collection and receipt of goods.
In case of purchase in the Maro Lures store for home delivery, we need the following information:

– Name and surname;
– telephone number;
– address (city, street and number, postal code, apartment number and floor)

When you use our online shopping services through the website, in addition to the above information, we also need information about your e-mail address, in order to confirm the purchase and send you a purchase order.
If you make an online payment to ensure a secure purchase, we also collect information about the transaction.
You can make an online purchase even though you are not registered on the Mato Lures website, ie as a guest.
You can also make a purchase by calling our contact center. In that case, we must collect data on name and surname, telephone number, address (city, street and number, postal code, apartment number and floor), e-mail address and your payment card number and the completed transaction (if you have chosen this payment method ).
We use the data collected in this way exclusively for the purpose of concluding and executing distance sales contracts, which includes managing and tracking orders, communicating with you, as well as acting in the event of a complaint or warning.
In order to ensure that the products you buy from us are delivered to the correct address, we share your information with our external partners, in order to provide appropriate services (eg your name, delivery address).

2.2. Complaints
Under the Consumer Protection Act, Mato Lures is obliged to provide customers with the opportunity to file complaints about purchased products.
In that case, when filing a complaint from you as a customer, we may take information about the name and surname, telephone number, e-mail address and / or home address, if it is necessary to send the goods.
We use the data collected in this way exclusively for the purpose of resolving and responding to your complaints.

2.3. Opening a user account on the site
When you decide to register on our site or create your personalized profile, we collect the following information:

Required information:

  • Name and surname;
  • E-mail address;
  • password;
  • date and year of birth;
  • telephone number;
  • Additional information:
  • City / town of residence;
  • Street, number, floor and apartment number;

In the event that as a registered user of your profile you decide to purchase some of our products available on our website, and in accordance with our Terms of Business, in order to complete the transaction and delivery of goods, in addition to information about you as a registered user we may request additional information. as stated under point  2.1. of this Privacy Policy.
Please note that in no case do we collect special categories of data, such as data relating to your racial or ethnic origin, political opinion, religious or philosophical certificate or union membership, as well as the processing of genetic data, biometric data, data related to health status, sexual life or sexual orientation.
Since we create a profile solely on the basis of your consent, you can withdraw your consent at any time by deleting the profile, after which we will delete all information we hold about you.

2.4. Contacting Mato Rules – different types of inquiries (contact by e-mail, phone, social networks or website)
Depending on the way you contacted us, as well as the types of inquiries, we may collect your information about your name, surname, telephone number, e-mail address, as well as other information you have exchanged with us, which are related to with your inquiry.
Depending on the way you contacted us, as well as the types of inquiries, we may collect your information about your name, surname, telephone number, e-mail address, as well as other information you have exchanged with us, which are related to with your inquiry.
You can also contact us when you want to make a purchase by phone. In this case, we process your data, as stated in section 2.1. of this Privacy Policy.

3. Who has access to your data?
The protection of your personal data is extremely important to us, which is why we take care that your personal data is not disclosed to unauthorized persons. Within our company, access to the data that you have made available to us is available only to those sectors, ie those employees who need it to fulfill the purpose for which personal data was collected, and for whom personal data processing is in the job description.

In addition to our employees, in order to provide certain services, we may provide your information to third parties – our partners who provide services on behalf of Mato Lures (eg courier service, complaint service).

In all these cases, we have provided our relationship with external partners and the manner of protection and treatment of your personal data by contracts in accordance with the Law.

4. How long do we keep your data?
We retain personal information for as long as necessary to fulfill the above purposes. In doing so, we take into account the legal obligations to keep personal data.

In the case of creating a profile on our site or collecting data based on consent, personal data will be processed until the deletion of the user profile or withdrawal of consent. However, the revocation of the consent does not affect the admissibility of processing performed on the basis of the consent before the revocation.

We will delete the data collected on the basis of the consent even before the withdrawal of the consent, if the purpose for which we collected the data has been achieved (as we do with the participants in the prize games).

When the basis for data collection is the conclusion and execution of the contract, we keep data on realized purchases and customers to the extent provided by tax regulations and regulations governing the sales contract. (eg data on complaints are kept to the extent prescribed by the Consumer Protection Act).

After the expiration of the stipulated deadlines, ie after the withdrawal of the consent, if the data are processed on that basis, all customer data will be depersonalized or deleted or destroyed.

When it comes to purchase data, the buyer can depersonalize the data after the expiration of the prescribed deadlines. Depersonalization is done through a link that is delivered to the customer via generic mail during the successful creation of the order.

This Privacy Policy enters into force on March 7, 2022. years.

The privacy policy may be amended or supplemented, depending on the needs and changes in the Mato Lures process, changes in the legal framework or at the request of the competent authority (Commissioner for the Protection of Information of Public Importance and Personal Data Protection).

It is recommended that users regularly follow the amendments to the Privacy Policy on our website.