Return Policy

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We are accepts complaints and claims sent within 30 days of the date of receiving the order in the case of complaints or claim, please make a photo of the purchased items, and explain in your words the nature of the complaint, and send it to our e-mail: office@matolures.com.

In the complaint state the number of your order in our Web-Shop and your full name the Web-shop will respond to your complaint within 3 working days in oir Web-Shop, every complaint or claim is worked with separately. Accepted complaints, are processed individually, all depending on the value of the items, address of the delivery, items at hand. Some will result in returning of the order, some with just a refund on the Users account.

Refunds are made in 2 ways:

  • free shipping of replacement items
  • financial refunding to the Users account

Both are a subject of additional agreement of the Web-Shop with the User. Web-Shop is obliged to give options to the User.